FL Statewide Medicaid Managed Care (SMMC) Complaint/Issue Process

This is the one-page bulletin recently issued by AHCA regarding the Complaint process. Help Florida's seniors and persons with disabilities understand AHCA wants to hear from them about the problems with the SMMC. Remember: If it is reported to AHCA, AHCA needs to report it to CMS. CMS then evaluates these reports to determine whether or not the SMMC waiver is extended.